Why IT Support Is More Vital Than Ever!

Why IT Support Is More Vital Than Ever!

If you are a small business owner, then you know how important it is to provide IT support for your company. Whether you have employees in the office or work remotely, IT services and having access to them is vital. When starting out as a new business with no existing infrastructure or when transitioning from an old system to a new one, you will need the help of professionals who can guide and assist you through this process. Here at ICU IT we understand that there are many different aspects of technology that go into providing complete IT solutions for companies big and small!

With the Covid-19 pandemic still having its long lasting effects on UK businesses many are still not back to “normality”, many are needing to find new ways to do business.

The Changing Work Environment

There are a number of new challenges facing business owners in the wake of the changing working environment. We recently wrote a blog post about the “Hybrid Workplace” and how businesses are discovering that this model can help keep their businesses running smoothly. Employee well-being being one of the key factors that small business owners need to pay attention to.

Another was making use of technologies to help maintain business efficiency whilst working from home. But how many small business owners would know where to start with this new technology? It would depend on the business sector and whether or not the staff are proficient with computers and IT systems in general. If not, the setting up your hybrid working environment could pose certain challenges and also risks, this is where an IT Support company can help.

Increased Cyber Attacks Causing Issues

Cyber attacks have seen an increase during Covid-19, according to PWC there has been a huge increase in Ransomware attacks across multiple different business sectors. In America the FBI are reporting incidents of cyber crime increasing fourfold since the beginning of the Covid-19 Pandemic.

Not sure what Ransomware is? Find out here.

With this rise in Cyber Crime combined with businesses moving towards a remote working environment certain vulnerabilities may arise from the change in working practices. Small businesses may not fully understand the threats they may be facing. The UK’s Cyber Essentials Scheme goes a long way in preparing small businesses for this type of threat and here at ICU IT we would highly recommend all small to medium sized businesses consider the scheme, read more about Cyber Essentials here.

We also have a range of other IT Support services geared to helping small and medium sized businesses ensure they are prepared for anything. From disaster recovery planning through to strategic reviews and managed IT services.

New Businesses Being Set Up

Due to the pandemic there has been a surge in new businesses being registered during the various Covid-19 lock downs, over 400,000 new businesses were formed during this period. These small start-up’s are quickly discovering the need to have professional IT systems in place to help their businesses run smoothly.

A lot of business owners don’t fully understand which systems are needed to be able to operate a business. From Accounting Software, Emails, Websites and more run of the mill software such as Microsoft Office and Excel. Computer networks and cloud storage also rarely get thought about, yet are essential systems.

Video conferencing is becoming more and more common, software such as Microsoft Teams and Zoom making this possible. However there are certain pieces of hardware required to take full advantage of video calling.

ICU IT provides an IT Consultancy service where we can advise you on these systems and everything a Start-Up may need.

Outsourced IT Support

With businesses working remotely there may no-longer be an IT Department on hand to help when your systems go down or even with the simple tasks of setting up new PC’s, printers and scanners. Many businesses are seeking out the help of an IT support company who provides managed IT services.

We know how important it is to have your business up and running, so we’re here to help. Our team of experts can provide everything from managed IT services and cloud solutions, to network security and IT support. We’ll make sure that your systems are always working properly.

You can rest easy knowing that our team will be there when you need them most. With over 20 years in the industry we have the experience needed to ensure that your business stays productive at all times. No more worrying about downtime due to computer problems ever again!

To discuss your IT support requirements please contact us today.

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