Are you looking to further your career in IT? Do you want to work for a company which is small enough for you to matter, but big enough to ensure you can develop and progress? If so then ICU IT could be the company for you!

IT Systems Engineer

We are pleased to have the scope to offer a position of IT Systems Engineer. The role is Midlands based and predominantly in Derby, although there may be opportunities to go further afield.

All candidates should not only meet the below requirements, but also have the desire to take their abilities and knowledge to the next level always striving to improve.

Roles and responsibilities:

  • Providing customers with remote technical support
  • Visiting customer sites to complete IT service requests
  • Ensuring all actions are logged and managed via the IT helpdesk
  • Prioritising and managing your own workload to ensure the most effective customer service is provided
  • Proactively monitoring, error logging, fault tracking and problem management to ensure optimum service availability
  • Managing fundamental IT processes such as starters / leavers, asset tracking and service provisioning

Required attributes or experience:

  • 1 to 3 years’ experience in an IT role
  • Full UK driving license and access to a vehicle
  • Great communication / customer service skills both verbally and written
  • Excellent attention to detail
  • Good logic and problem-solving abilities
  • Ability to work well under pressure both autonomously and as part of a team
  • Genuine interest in IT

Desirable attributes or experience:

  • 1st line or 2nd line IT support experience
  • Networking experience with an understanding of WAN/LAN/WLAN, routing, NAT, network diagnostics
  • Windows Server (2022 / 2019 / 2016 / 2012 R2 / 2012) experience with an understanding of DHCP, DNS, Group Policy, RRAS
  • Exchange Server (2016 / 2013)
  • Office 365
Salary – Dependant on experience.

Please send a copy of your CV to to be considered for this role, or submit your CV below.

Send Us Your CV

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Attach CV Here (.pdf, .doc, .docx)