IT Support for Small and Medium-Sized Businesses

With years of experience providing SME and small business IT support, we know how to look after the interests of your business when it comes to IT. Plus, our friendly and expert team is always on hand to sort any IT issues out right away should you experience them.

IT Support

Small Business IT Support with a Difference

At ICU IT, we pride ourselves on doing IT support a little differently. Our wealth of experience providing small and medium-sized businesses with IT support has taught us a thing or two.

When you choose SME IT support services from ICU, you will immediately be assigned a dedicated Customer Manager. Throughout your time working with us, your customer manager will always be on hand to deal with any and all of your IT issues.

When you contact us, we will deal with your problem straight away. We know how frustrating it can be when something goes wrong with your IT, especially for a small business where time is money. That’s why we consistently fix issues within 30 minutes, hassle-free.

“It is not easy in the current and ever-changing climate of fraudulent emails and scams to keep up to date in order to avoid major disruptions to internet and computer breakdowns and ICU have always been one phone call or email away from any kind of assistance we ever need.”

Iliane Edson

Partner @ Euro Business Services

The days of being passed around a call centre are over

With ICU IT you are always our priority. For us, a small business is just as important as a big company. You will always deal with your own Customer Manager and they will ensure your issues are seen to right away. You’ll never need to worry about being on hold to a call centre for hours on end – that’s not our style.

Our team of tech wizards are experienced providing small business IT support, so you can trust us to take responsibility for solving your problem from start to finish. They are fluent in plain English, so you don’t need a degree in geek-speak to understand them.

We’ll assist you on-site or remotely by connecting to your system, wherever you may be. We are IT users too, and understand the frustration when things go wrong. 

IT Support
IT Support

We work with your third-party suppliers directly

As a small business, you will more than likely have several different suppliers for your IT infrastructure, from your internet and phone line to your cloud hosting. Don’t worry – we will have them on speed dial. We are able to liaise with suppliers on your behalf to get the problem sorted as quickly as possible.

Not only are we there for support when problems arise: we will also show you how IT can transform your business and help you plan your future growth. Our years of experience in SME and small business IT support makes us the best people to recommend the right IT systems and providers for your business.

Throughout all of this we will keep your budget in mind and with our fixed rates, budget control will be no problem.

Whether you are a small or a slightly larger business based in Derby, Nottingham or the surrounding areas, get in touch with us today to see how we can support your company.

Small Business iT Supports FAQs

We offer a range of IT support services for small businesses, including network setup and maintenance, hardware installation and repair, software installation and updates, data backup and recovery, cybersecurity and data protection, and more. Our services are tailored to meet the unique needs of your business and ensure that your technology runs smoothly and efficiently.

If your business relies on technology to operate, then IT support is essential. Even if you have a small team, having reliable IT services can help you stay organised, efficient and competitive. Signs that your business may need IT support include slow computers, out-of-date software, frequent tech issues, and cybersecurity concerns.

We prioritise fast response times for all IT support requests from small businesses. Our team of experts works tirelessly to ensure that all issues are tackled as soon as possible. We understand that downtime can be costly for your business, so we strive to get you back up and running quickly.

We can handle a variety of IT issues for small businesses, including hardware and software troubleshooting, network setup and maintenance, cybersecurity and data protection, data backup and recovery, printer issues, cloud storage, and more. If you have any specific concerns, feel free to let us know, and we will work with you to find a solution.

We have worked with businesses across a range of industries, including healthcare, finance, e-commerce, education, and more. Our team has the expertise and knowledge to understand the unique challenges of your industry and provide tailored solutions to meet your needs.

We offer flexible pricing options for IT support services for small businesses, depending on the services you require. We will work with you to create a customised support plan that fits your budget and meets your needs.

We offer 24/7 support options for after-hours or emergency IT issues, so you can rest assured that your business is always covered. Our team is always on call to help you with any urgent concerns that may arise.

No, not as such. We would, however, be happy to talk through some simple steps that you can follow for your company in relation to your setup.

Yes, we can help your small business with all aspects of cybersecurity and data protection, including malware protection, encryption, firewalls, and more. We understand the importance of keeping your data safe and secure and work hard to provide the highest level of protection for your business.

We are committed to staying up-to-date with the latest IT trends and developments to ensure that we can provide our clients with cutting-edge solutions. Our team regularly attends industry conferences, participates in training and educational programs, and stays on top of the latest news and developments to provide the best possible service to our clients.

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Small Business IT Support Management Team



Graham started ICU in 2001, with a vision to bring the high levels of service and resources found.

Within the enterprise sector, to SME sized businesses. This “service is king” ethos which Graham instilled into the business, is as strong today as it was in the beginning.

When Graham isn’t helping to direct the company, he has a strong interest in motor racing and enjoys visiting Silverstone and Donnington race tracks.

Simon Lewsley


Having joined ICU during 2002, Simon progressed in 2012 to running the day to day operations of the business as Director.

When Simon is not helping the team or ICU’s customers, he enjoys Mountain Biking in the local trail centres and is also a member of Carsington Sailing Club, in Derbyshire.

Simon Lewsley