IT Support for Small and Medium-Sized Businesses

With years of experience supporting SMEs, we know how to look after the interests of your business when it comes to IT. Plus, our friendly and expert team is always on hand to sort any IT issues out right away should you experience them.

SME IT Support with a Difference

At ICU IT, we pride ourselves on doing IT support a little differently. Our wealth of experience providing small and medium-sized businesses with IT support has taught us a thing or two.

When you choose IT support services from ICU, you will immediately be assigned a dedicated Customer Manager. Throughout your time working with us, your customer manager will always be on hand to deal with any and all of your IT issues.

When you contact us, we will deal with your problem straight away. We know how frustrating it can be when something goes wrong with your IT, especially for an SME where time is money. That’s why we consistently fix issues within 30 minutes, hassle-free.

"It is not easy in the current and ever-changing climate of fraudulent emails and scams to keep up to date in order to avoid major disruptions to internet and computer breakdowns and ICU have always been one phone call or email away from any kind of assistance we ever need."

Iliane Edson, Partner @ Euro Business Services

With ICU IT you are always our priority. For us, a small business is just as important as a big company. You will always deal with your own Customer Manager and they will ensure your issues are seen to right away. You’ll never need to worry about being on hold to a call centre for hours on end – that’s not our style.

Our team of tech wizards take responsibility for solving your problem from start to finish. They are fluent in plain English, so you don’t need a degree in geek-speak to understand them.

We’ll assist you on-site or remotely by connecting to your system, wherever you may be. We are IT users too, and understand the frustration when things go wrong.

We work with your third-party suppliers directly

You will more than likely have several different suppliers for your IT infrastructure, from your internet and phone line to your cloud hosting. Don’t worry – we will have them on speed dial. We are able to liaise with suppliers on your behalf to get the problem sorted as quickly as possible.

Not only are we there for support when problems arise: we will also show you how IT can transform your business and help you plan your future growth. Our years of experience in SME business IT support makes us the best people to recommend the right IT systems and providers for your business.

Throughout all of this we will keep your budget in mind and with our fixed rates, so budget control will be no problem.

Whether you are a small or a slightly larger business based in Derby, Nottingham or the surrounding areas, get in touch with us today to see how we can support your company.

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