Call: 01332 513333

IT Support

Unlike many IT support providers, we do not operate as a Call Centre. When our clients contact ICU they get to speak to somebody who can deal with their issue straight away, rather than being subjected to different tiers of IT call logging. Our clients are also assigned a dedicated Customer Manager, so it’s not a different person every time you call us!

When problems do arise, we pride ourselves on our level and speed of response. We are able to assist our client on site or by remotely connecting to our customers’ systems, wherever they are.

This allows us to very quickly resolve issues more efficiently. In fact, IT Support problems are typically resolved within 30 minutes of receiving a call.

Some of the benefits of choosing ICU for your IT support include:

  • You call our Help Desk with an issue; we take ownership and resolve it for you
  • We deal with your third parties (BT, Virgin, photocopier supplier etc.) direct
  • We work with you to ensure IT budgets are always taken into consideration
  • Our fixed rates make budgetary control easy, with a fixed rate for on and offsite work
  • Our systems conduct automatic monitoring and reporting of your IT infrastructure
  • Our clients have access to a team of IT support staff with a dedicated point of contact
  • We’re technical people, but we are IT users too so we understand that problems can be frustrating. Therefore we avoid the jargon and everything we do for our clients, is in plain English

Prevent IT issues arising

ICU’s main approach to support is to prevent issues from arising initially. Find out more about our Planned Preventative Maintenance on the Preventative Maintenance Page.

Like to hear more? Just use the contact us page and we’ll get back to you or call now on 01332 513333.

Latest Blog Posts

Address

Derby Office
Friar Gate Studios, Ford Street, Derby. DE1 1EE
Call: 01332 513333