Often IT is seen as a black hole for costs with no tangible direct benefit to the business, more a necessary evil than a key tool of business! To help with these costs, often certain roles will be assigned to an admin person or often someone who knows a little about computers at home. These people generally don’t have an interest or experience in IT, but because they are salaried, the cost of them doing the IT work is hidden. Not only this but people are generally employed with a specific role, if the accounts manager is setting up a new user, which accounts jobs are not being done as a result?
Getting an IT professional to complete these tasks is more efficient and will ensure compliance for your IT systems. Although human error exists, it’s less likely to happen with someone who is frequently completing these required actions. It will only take a setup being done incorrectly to grind the network to a halt. The cost for this downtime is usually not calculated and it will only take one to justify the cost of an IT professional.
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In most organisations, the backups of the IT system are often handled by an administrator who will often change a tape or storage device. This is often done in a well scheduled manner and without fail. Because the tape is changed, that means you’re protected right? Wrong! What if your backups go into the cloud, does it means it’s someone else’s responsibility? No!
Who actually has responsibility for the backups? Who has visibility of the backups? If the answer is ‘no one’ or ‘we don’t know’ then you may be at risk!
As a decision maker, you may ultimately be responsible for the backups completing, and aside from this, they should form part of your disaster recovery plan. These plans don’t have to be expensive, and can be more a proactive set of processes of how to deal with minimal or no system access. At the very least, ensure your backups have test restores completed so you are sure they will work if and when you need them.
Speak to us before it’s too late!
Everyone can benefit from a few tips to help on those repeatable tasks, but do people always say when they don’t understand? They don’t always do this, and they may be taking long winded approached to formatting a 50 page document taking up hours to complete and may include human errors, when a function like ‘format painter’ would do the same job in seconds. Investing in training may have some initial costs associated to it, but the longer term picture should show improvements to staff efficiency.
Contact us if you want to have a chat about helping your staff with IT training.
We all have systems that we moan about and wish they would do X, Y and Z, and sometimes the requests just aren’t feasible. But long winded processes and slow computer systems can be soul destroying to an employee who just wants to get on with things. Slow computer start up may give time for a coffee making session before starting with work, but slow performance over the day can have drastic effects on the morale and output produced. Every so often, the task of asking your staff how their machine is performing could pay dividends when it comes to helping productivity. Business processes should also be reviewed regularly, just because something worked 10 years ago, doesn’t mean it can’t be streamlined for the technology advances which have occurred over the last decade.
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Monday to Friday 9 till 5 isn’t always the normal hours of work in today’s business world. Flexi time is often available to staff along with obstacles that may prevent a staff member from coming to the office, or just not having enough hours in the day. To help assist staff, it pays to make sure they have the resources to have a flexible approach to working outside of business hours. This may be in the form of anything from remote access to email, to a complete remote desktop services solution. These two ends of scale can provide the ability to simply catch up on emails to being able to access all their systems from the comfort of a sofa at home or a hotel room. You may event want to consider a ‘bring your own device’ (BYOD) policy to enable staff with suitable devices not company supplied to be able access company IT resources.
Contact us if you want to have a chat about making the most with IT and flexible working.